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Core Values
At Steritech, we embrace seven Core Values that serve as the very foundation of our company’s operations. Our Core Values guide our decision making and our behavior as an organization.
Our People
Our people are our most important asset. We hire highly talented people, challenge them, treat them well and with respect, and provide them with every opportunity to succeed.
Innovation
In all areas of our business, we endeavor to employ the most advanced technology and techniques available to enhance the value and effectiveness of our service.
World Class Service
We provide world class service by adhering to our seven Service Fundamentals and being a leader in quality, consistency and responsiveness.
Lifetime Clients
We are committed to long term partnerships and understand that our clients’ success is our success. There is no substitute for genuine care and concern for our clients’ well being.
Fiscal Responsibility
Diligence in the financial aspects of our business allows us to best direct our resources to providing world class service. We will only grow and remain profitable as long as we continue to satisfy our clients’ needs and expectations.
Corporate and Environmental Responsibility
We aim to be a respected member of the global community recognized for our environmentally sound practices in all aspects of our business.
Delivering On Our Promises
We deliver on our promises to our clients, employees and all others with whom we have dealings.
Our Service Fundamentals
In addition to our Core Values, we have identified seven Service Fundamentals that will ensure that we are “recognized by our clients as being the very best at what we do.”
Safety
Safety is our number one Service Fundamental. Nothing is more important than the safety of our people and our clients.
Providing a Pest-Free Environment (Pest Prevention Division)
Objectivity (Food Safety Division)
It is our job to help our clients meet and exceed their own quality initiatives, as well as those legislated by local, state and federal agencies. For our Pest Prevention Division this means providing clients with a guaranteed pest-free environment.
Our Food Safety Division clients value an independent, unbiased and completely objective view of their operations. To deliver that, we strive to base our decisions on clearly defined criteria.
Timeliness
Out of respect for our clients and our colleagues, we will always be on time for scheduled appointments or we will contact the advise that we will be late or to reschedule the appointment.
Polite, Pleasant, Professional and Passionate
We strive to make the client experience as pleasant as possible and always leave them with a positive impression of our company and our employees.
Knowledge
Knowledge is what makes us professionals; without it we are simply laypersons. Knowledge also creates opportunities for us to better serve our clients.
Appearance
Appearance is a top priority in making a positive impression on our clients. We must always project a professional image.
Communication
The manner in which we conduct ourselves will communicate to our clients what type of organization Steritech is. However, communication goes further than this; thoughtful communication shows genuine concern for our client's interests.
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