Blind Brand Experience Visits

Mystery shoppers have been around for decades as a way to measure the integrity of employees in customer-facing businesses like grocery stores, retailers, and restaurants. As companies began to realize the importance of customer service and how it could make or break their brand’s success, many turned to mystery shopping as a way to accurately measure customer experience.

Over the years as technology has advanced, mystery shopping has evolved to include more detailed feedback through online data collection. However, there is still a lack of expertise and ability to implement course corrections that create real changes via traditional mystery shoppers.

Steritech Blind Brand Experience Visits are different. With our highly-calibrated experts, we go beyond traditional mystery shops with discreet onsite and off-premise visits designed around your brand promises. By examining all of your touchpoints, we give you a clear picture of your customers’ experiences. Then, we’ll provide insights, recommendations, and coaching to drive change and improve your brand experience.

Get real insights into your customer’s experience of your brand by calling us today at 1-800-868-0089 or contacting us online.

Off-premise services have seen exponential demand growth as customers turn to delivery, curbside pick-up, and drive-thru for safety and convenience. With Steritech, you can get an outside view of these increasingly important segments of your business.

Benefits of Steritech Blind Brand Experience Visits:

• Evaluate drive-thru, carry-out, curbside pickup, shipping, and delivery orders with expertise and consistency across locations
• Identify root cause issues and implement corrective actions
• Uncover problems that silently send customers to competitors
• Easily synthesize data with Steritech’s OnBrand360® platform