Deliver your ideal brand experience with OnBrand360®

The key advantage driving the growth and success of our clients is the ability to gather important data and efficiently take action based on it. However, for many businesses, knowing which metrics to track and creating an actionable improvement plan is a challenge.

Due to this dilemma, Steritech created OnBrand360®, a breakthrough, proprietary customer portal that makes big data digestible and actionable. Regarding functionality, ease of use, accessibility, and reporting, OnBrand360® stands out from our competitors’ offerings. Our quality management system lets you track location-level performance and equip your team with the knowledge, insights, and individual plans to make meaningful improvements.

QMS software built for your business

Multi-location businesses face a unique challenge in maintaining a consistent customer experience, but our proprietary software will be customized around your program. The primary goal of our quality management system is to achieve and maintain high levels of quality and customer satisfaction by assessing your location, monitoring performance, and continuously improving processes.

Customized for your needs

OnBrand360® can be configured in various ways, making finding the data you need more accessible than ever. In the portal, your users can see the results and data that impact their performance. Hierarchy access determines what information users see, specific to their role in your organization.  

Notifications provide instant alerts when a summary report is ready for review. When specific actions are completed, your team can choose which notifications they want to receive via text, email, or both, providing them with vital information quickly. Other quality management system elements, such as website branding, forms, policies, ratings, user security, and more, can also be configured.

Quality evaluations

It’s important to know about your location’s issues, but what you need is to be able to determine what’s causing them. With OnBrand360®, users can drill down into every detail of the assessment to get to the root cause so that foundational concerns can be addressed. 

Location-level assessment specialists will visit your location and use our one-of-a-kind OnBrand360® app to document where your business is excelling, is at risk, or has opportunities for improvement. At the end of the assessment, the specialist will debrief with your on-site manager to review the findings and highlight corrective actions. Our evaluation features will give you even more insight into your location’s assessment. 

Measure results consistently

Through intuitive user experience, our quality management software ensures specialists provide an objective, high-quality on-site assessment that is measured and consistent, no matter where it is conducted. Expansive reports give your team the data, information, and insights they need to take action and improve performance. 

Analyze data with purpose

Three basic report categories and more than 20 individual reports are available in the dashboard with standard OnBrand360® access. Viewable on any device, the dashboard is the central hub of the OnBrand360® experience and is where you can find all the data you need. 

Configurable widgets in the dashboard allow users to filter through the information that is most important to them. Filters, trending tools, and more provide flexibility and allow users to pinpoint the details they need in our quality management system. Other data analysis features include advanced business intelligence, client API access, push reports, and refreshable queries. 

Take meaningful action 

Empower your locations to create a plan for improvement with OnBrand360’s closed-loop corrective action process. When opportunities for improvement or a risk is cited during an assessment, a corrective action plan is generated. In our app, users can record what actions they have taken to resolve the issue and how they plan to prevent it from recurring in the future. 

Additionally, senior leaders have visibility into what is happening in their locations. If desired, managers can see the workflow, accept the location’s corrective action plan, or push back for further action. If a location feels that it wasn’t assessed properly, the manager can appeal specific findings. 

What could your business do with robust data, richer insights, and more predictive analytics from your audit or assessment program? For many businesses, having easy access to detailed data and reporting can help to:

• Drive location-level change that aids in improving consistency and sales
• Focus area or organization-wide training efforts
• Justify budget requests
• Support capital expenditures
• Identify process changes to reduce risk

Where data meets action

We understand the importance of continually investing in our cutting-edge technology and have implemented a Strategic Technology Roadmap to ensure we advance our services by regularly deploying enhancements. Our Technology Roadmap provides a comprehensive plan for enhancing assessments, improving client ease of use, streamlining support, and transforming our system to meet client needs and expectations better. 

Choose your OnBrand360® Performance Package

With Steritech’s OnBrand360® Performance Packages, you can select from three package levels that enhance reporting, insights, benchmarking, customizations, and more. The OnBrand360® portal is included with all Steritech programs and provides access to >20 standard reports, basic how-to training content, and other benefits. 

Our Steritech representatives can help you determine which Performance Package level will meet your brand's needs. Contact us today to see what’s possible for your brand with Onbrand360®! 

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