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A corrective action plan (CAP) is a structured strategy that organizations utilize to identify, address, and rectify issues or deficiencies in processes, products, or services. It involves a systematic approach to eliminate the root causes of problems, ensuring continuous improvement and adherence to quality standards.
OnBrand360®’s Corrective Action Plan allows you to address and resolve identified issues and help prevent them from reoccurring, creating a positive brand experience for all.
CAP steps/features
When an opportunity for improvement or risk is sighted during an assessment, a Corrective Action Plan (CAP) is generated.
Issue identification
Your Steritech Assessment will identify areas for improvement to ensure that businesses maintain high standards across multi-location businesses.
Risk assessment
The risk level assigned to opportunities will help to determine what needs to be resolved first if there are multiple issues.
Root cause analysis
By understanding the underlying causes of the identified opportunities, you can determine how to prevent them from reoccurring.
Action planning
Once the opportunity is identified, specific steps and actions can be determined to correct the problem and address the root cause.
Establish a timeline & responsibilities
Every business needs a timeline for the completion of each Corrective Action Plan to ensure problems are resolved in a timely manner.
Assigning responsibilities to the proper individuals or teams to implement the corrective actions is also crucial.
OnBrand360 proactively notifies responsible parties when a CAP is due and requires attention.
Implement the corrective action plan
Corrective actions can now be taken. The location can take corrective actions and act accordingly by indicating what caused the issue, what they did to correct it, and what their plan is to prevent the issue from happening again.
Teams are encouraged to create SMART Corrective Actions: Specific, Measurable, Action-Based, Realistic, and Time-Bound.
Verification
In our OnBrand360 application, businesses can verify and confirm that corrective actions have been taken and were effective in resolving the identified issue. Managers can see the workflow, accept the location’s plan, or push back for further action if desired.
Continuous improvement & closure
For future instances, you can analyze the effectiveness of correct actions and incorporate lessons learned into ongoing processes for continuous improvement. Once the verification step confirms the actions were successful, the corrective action plan is considered closed.
OnBrand360 doesn’t just report the opportunities for improvement cited during assessments. It also gives your location-level teams the ability to track what corrective actions they have taken. This closed-loop approach to corrective actions gives you confidence that every location delivers your brand’s ideal experience.
What is a closed-loop?
A closed loop in the corrective action plan refers to the completion and verification that corrective actions have been taken to resolve issues. A closed-loop corrective action process is crucial for quality management systems. It ensures that issues identified during our assessments are addressed promptly and that the effectiveness of the corrective actions is verified, providing a continuous feedback loop for improvement.
In OnBrand360, users can record what actions they have taken to resolve the issue and can even upload photos, PDFs, and other documents to show their progress.
How our closed-loop CAPs help multi-location businesses:
Next steps
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